Support and Maintenance
Ensuring Long-Term Reliability: Our Maintenance Services
Our Support and maintenance service refers to the activities, resources, and services required to keep a product, system, or website operating effectively over time. It includes troubleshooting and fixing problems, providing updates and patches, offering technical assistance to users, maintaining necessary supplies and inventories, inspecting and servicing equipment, administering user access, backing up data and systems, ensuring continuity plans are in place, and more
Here are Some Common Website Support and Maintenance Activities:
Content Updates
User Support
Answering questions from content editors, site administrators and end users. Guiding them on publishing workflow or how to do things in the CMS.
Software and Security Updates
Hosting Infrastructure
Ensuring the web server, DNS records, SSL certificates etc. are maintained by the hosting provider. Monitoring site uptime and speed. Troubleshooting any hosting related issues.
Broken Links Checking
Using tools to crawl the site and identify and fix broken links and images. Ensuring links to external sites still work.
Backups
SEO (Search Engine Optimization)
Adding metadata, alt text, XML sitemaps etc. to help search visibility. Monitoring traffic sources and key metrics.
Testing and Bug Fixing
Testing site functionality, forms, integrations etc. across devices. Fixing any code or functionality issues.
Website & Speed Optimization
Improving a website’s loading speed and performance across various browsers and devices is considered general SEO and website optimization. Website speed is measured by how quickly content loads and is a ranking signal used by search algorithms. Speed also plays a vital role in user experience on a website, with slower load times reducing conversions and lowering average time on-page.